Thank you for choosing FWORDTEE for your custom-made apparel! We are committed to providing you with high-quality products and excellent service. Please carefully read the following return and exchange policy before making a purchase.
Size Confirmation: After placing an order, we will send you a size confirmation email. To ensure you receive a well-fitting garment, we strongly recommend that you promptly reply to this email and confirm the required size information. Please note that if you fail to confirm the size and receive the merchandise, we are unable to provide return or exchange services for sizing issues due to the custom nature of our clothing.
Product Quality Issues: If you receive a product with quality problems or manufacturing defects, please contact our customer service team within 48 hours of receiving the item. We will promptly assist you in resolving the issue, including offering return, exchange, or repair services.
Accuracy of Size Measurements: We advise you to carefully measure your body size before placing an order and refer to our provided size chart. If you have any questions regarding your measurements, feel free to contact our customer service team. As there may be variations in individual body sizes, if you have measured yourself correctly and provided accurate size information based on our size guidance but still receive an ill-fitting product, we are happy to assist you in resolving the issue, but it may require you to bear the corresponding adjustment costs.
Custom-made Items: Our clothing is made according to your custom requirements, and therefore, in general, we do not accept returns or exchanges. Please carefully verify your size and customization requirements before placing an order to ensure your satisfaction with the final product.
Return and Exchange Conditions: If you need to return or exchange an item, please ensure that the merchandise remains in its original condition, including intact tags and no signs of wear or washing. We reserve the right to review and assess return and exchange requests.
Please note that due to the custom nature and personal hygiene reasons, certain items such as underwear and swimwear may not be eligible for return or exchange. For specific details, please refer to our Return and Exchange Policy page or contact our customer service team.
We are dedicated to providing you with the best shopping experience. If you have any questions or require further assistance regarding the return and exchange policy, please feel free to contact our customer service team. Thank you for your understanding and support!
Note: Please be aware that this return and exchange policy applies specifically to Colesweet branded products. For third-party brand products, please refer to their respective return and exchange policies.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You can always contact us for any return question at huttcaterina@gmail.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at huttcaterina@gmail.com.